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Open Position
Professional Services Engineer
Tel Aviv, Israel
Full-time
Mid-Senior
Description
We are looking for a Professional Services Engineer to join our Professional Services team.
This is a hands-on role for someone who can take ownership, work independently, solve complex problems, and collaborate with customers and teams across the company.
Our team works across technical, operational, business, and customer-facing areas, so we are looking for someone versatile, responsible, and comfortable working in a dynamic environment.
Responsibilities
- Own technical and operational issues end-to-end.
- Troubleshoot complex issues and identify root causes using logs, data, APIs, and system flows.
- Understand customer needs and provide practical solutions.
- Lead technical and business discussions with customers and internal stakeholders.
- Work closely with R&D, Product, Data, and Customer Success.
- Build tools, automations, and custom solutions when needed.
- Contribute to team knowledge, processes, and ongoing improvements.
- Participate in the team’s on-call rotation and take ownership during incidents.
Requirements
- 5+ years of Professional Services / Operations or equivalent experience - a MUST.
- Strong technical and troubleshooting skills.
- Strong SQL skills and experience working with data.
- Strong understanding of APIs, HTTP, web technologies, and Internet protocols.
- Ability to investigate complex issues independently.
- Strong ownership and accountability.
- Ability to manage multiple tasks and priorities.
- Strong communication skills and confidence working with customers.
- Strong written and verbal English.
Advantages
- Programming or scripting experience.
- Experience with cloud platforms, monitoring tools, or distributed systems.
- Experience in AdTech, SaaS, or high-scale production environments.
- Experience in Professional Services, Solutions Engineering, Technical Support, or similar customer-facing technical roles.
- Previous on-call or production incident experience.
Testimonials
Rise Through
Our Eyes
“Balancing life with three kids and a high-intensity sales role at Rise is a daily adventure that keeps me on my toes. Rise provides the perfect environment to navigate both, fueling my passion for parenting and my career.“
Shelly Zimerman
Senior Sales and Business Development Manager
“Joining a company with mostly local employees has helped me fully immerse in the culture, language, and business landscape. As a Customer Success Manager, my international background brings a unique perspective, allowing me to connect with diverse clients and navigate global markets.“
Joel Neutel
Customer Success Manager
“I’m proud to be part of Rise! I started as a curious student and, with the right support, grew into a junior role with greater responsibilities. Rise provided the tools, mentorship, and opportunities for seamless growth, allowing me to keep evolving and expanding my impact across teams.”
Nour Safadi
HR Analytics & L&D Specialist
“Leading the development of the Elevate product at Rise taught me the power of small wins and helped my team recognize their potential. This mindset led to a significant tech transformation, expanded my responsibilities, and deepened my expertise in data science. In a year, we onboarded new clients and achieved a 20% uplift in display activity.“
Gerhson Brainin
R&D Director of Elevate Client